S3Drive - Account recovery - lost e-mail and password

I have access to my account via the app somehow. But I don’t have the login details anymore, neither do I have the email I registered with or remember the password as it was auto generated. Is there anyway I can obtain my password as I have a subscription to the ultimate plan. I have proof of purchase that’s all

Deleted User

I have access to my account via the app somehow. But I don’t have the login details anymore, neither do I have the email I registered with or remember the password as it was auto generated. Is there anyway I can obtain my password as I have a subscription to the ultimate plan. I have proof of purchase that’s all

Hi, sorry for the delay. I assume you don't know the e-mail address that you've used for S3Drive, however if we've found your e-mail address that was used for your account, would you be able to access it to reset the password? If you completely lost both your e-mail and password, then at most we would be able to reassign the license to a different account.

I know the email but I can’t recover it at all unless I have the password as I didn’t set up a backup email with it

Is there any data that you've stored on your account that's valuable to you or if we assign license to a new account that would be fine with you? (edited)

4:08 PM

In any case, please register a new account and send the information about your account / license / proof of purchase that you possess to our support email in the s3drive.app domain. We will set up the Ultimate for you and then we could see if there are any options left to restore your account data (that would be any data stored on our test S3 - if you've used that). (edited)

I’ve contacted the email company (Proton) but I doubt they’ll get back to me. I’m gonna keep trying with a password a couple more times. But one thing I am able to do is that the app on iOS automatically login me into s3 drive but I’m unable to see my password

If there’s any way your system can see my password, I’ll be able to access everything not just via the app on iOS

Deleted User

If there’s any way your system can see my password, I’ll be able to access everything not just via the app on iOS

Your password was never stored on our end, so there is no option to restore it. We only keep protected hash of your password, so anytime when you login we can verify that your password matches without needing to store your plaintext password. That's how auth systems works in principal and we're not an exception here. (edited)

Tom

Your password was never stored on our end, so there is no option to restore it. We only keep protected hash of your password, so anytime when you login we can verify that your password matches without needing to store your plaintext password. That's how auth systems works in principal and we're not an exception here. (edited)

Oh I see

In the meantime is there anyway I can join koofr vault with s3. Can you give me a full step by step guide please

Please visit this topic to get more info: https://discord.com/channels/1069654792902815845/1225178242873298994 Let's continue Koofr related issues using the above channel.

Tom changed the channel name: Account recovery - lost e-mail and password 5/14/2024 8:02 PM